, in association with HELLASTRON, its Greek member, will hold its

5th Marketing Workshop on Thursday 3 May 2018, 9h30 - 16h30, in Athens.

This will be a full day session to discuss and share information on the main marketing issues and initiatives amongst ASECAP members.

This session will focus on the innovative services provided to motorway users and it will highlight all the actions/initiatives that toll road operators are undertaking to expand and improve their services/operations and their communications towards customers. In particular:

• Personalized experience for road users (pricing, toll and discount programs, etc.);

• Customer behaviour and marketing strategies;

• Crisis Management & Communication: Challenges to customer satisfaction, in the face of large-scale events negatively impacting toll road operations;

• Level of Service: Contractual Obligation or Marketing Tool?;

• Social media: Marketing Opportunity or Threat?;

• Innovative tools and technics for the Visualization of the Road services, (Innovative mobility services for customers such as carpooling, electro mobility etc.);

• Good practices and innovative actions concerning service areas, secure parking facilities, rest areas, etc.).

IMPORTANT NOTE: The workshop is open only to ASECAP members, their own members, and personalities invited by the members.

For further information about the event, please contact the ASECAP Secretariat - Mrs Romina Conti This email address is being protected from spambots. You need JavaScript enabled to view it.

After the event, all the presentations made will be posted on our website.



ASECAP held its 4th Marketing Workshop on Monday 27 February 2017 from 9.30 to 15.45 in Copenhangen on the theme:

                                   Marketing campaigns and actions to promote toll road infrastructure


Final programme

List of participants

Presentations made at the workshop:

Workshop's shape: Introductory remarks

Exponential Digital Trends
, keynote speech (Jens Hjerrild Poder, PEYTZ & Co)

Panel 1: Innovative mobility services for customers (new mobility apps & technologies, new mobility concepts, pricing, toll and discount programs, make money/induce traffic, monitoring customers' satisfaction)

Deployment of an electric fueling framework along the AISCAT network (Andrea Manfron, AISCAT)
Electric mobility (Malika Seddi, ASFA)
Changing customer habits and its effects on the "classic" offers of a Service Center (Werner Fritz, ASFINAG)
Brisa new marketing approach (Luis D'Eça Pinheiro, BRISA)
A different approach towards a client - social responsible motorway (Anna Kordecka, GDANSK TRANSPORT COMPANY)
Applying integrated data driven approach to Marketing and Customer Care on Toll Roads (Christos Koulouris, HELLASTRON)
S2WAY: A new Service Provider (Francesco Bettoni, BREBEMI)

Panel 2: Innovative actions concerning services areas (parking facilities, secure parking, rest areas)

Cross Border Marketing (Karsten Längerich, SUND&BAELT Holding A/S)
ASFINAG Rest Area Concept (David Kollenhofer, ASFINAG)
Service Areas - New Partnership Model (Patricia Mota, BRISA)
Mobile Application DarsTraffic+ (Andreja Skroza, DARS)
From Motorcycles to People - from transactions to behaviours (Joaquim Lima, BRISA)

Technical Workshop on Marketing Activities 2016

Rome, Italy

5 February 2016

Minutes and photos 

Final programme

Participant list

Presentations made at the workshop:

Audiorecording of Panel 1
(file size 75MB)
Audiorecording of Panel 2
(file size 50MB)


From Cars to People (Luis D'Eça Pinheiro, BRISA)
Consumer satisfaction and the role of social media (Emilija Erent & Mojca Bergauer, DARS)
Rebranding N.V. Westerscheldetunnel (Ingo De Moor, Westerscheldetunnel)
Format for an Infrastructure System: communication between new and traditional on A58 (Federico Lenti, TEEM)
Pricing, toll and discount programs (Karel Feix, KAPSCH TS)

Panel 2:
A new model for the service areas - the secure parking for transport (Maurizio Alessandro, Serenissima Trading)
Being close to customers (Malika Seddi, ASFA)
Motorway Loyalty Program (Francisco Esteves, Brisa)
APP Autopistas en ruta (Joan Casanovas, ABERTIS AUTOPISTAS)

Technical Workshop on Marketing Activities 2015

Paris, France

6 February 2015


Final programme

Participant list

Presentations made at the workshop: